1. Overview
At BrandGo Technologies, we strive to provide high-quality predesigned templates that meet your expectations. Since our products are digital and instantly accessible upon purchase, we have a strict refund and returns policy to ensure fairness to both our customers and our business.
2. Refund Eligibility
Refunds are only applicable under the following circumstances:
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The file is corrupted or cannot be accessed, and our support team is unable to resolve the issue.
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You were charged incorrectly due to a system error (e.g., double payment).
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The product delivered is entirely different from the one described at the time of purchase.
3. Non-Refundable Situations
We do not issue refunds in the following cases:
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You changed your mind after the purchase.
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You no longer need the template.
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The template is incompatible with your software or system due to reasons beyond our control (please check product details before purchasing).
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You expected additional features that were not listed in the product description.
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Minor design variations that do not affect the overall usability of the product.
4. Requesting a Refund
To request a refund, please follow these steps:
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Contact our support team at support@brandgotech.com within [2] days of purchase.
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Provide your order details and a clear explanation of the issue.
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If applicable, attach screenshots or other evidence to support your claim.
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Our team will review your request and respond within [5] business days.
5. Exchanges and Replacements
If you experience technical issues with a template, we will first attempt to assist you in resolving the issue. If the problem persists, we may offer a replacement of the same or similar template at no extra cost.
6. Chargebacks and Disputes
Initiating a chargeback or dispute without contacting our support team first may result in a ban from future purchases. We encourage open communication to resolve any concerns amicably.
7. Contact Us
If you have any questions about our refund and returns policy, please reach out to us at [support email]. We are happy to assist you!
By purchasing our digital templates, you agree to this Refund and Returns Policy.